Privacy Policy

PRIVACY POLICY

Social Horde Agency

Last updated: August

2026

1. Introduction

Social Horde Agency respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or use our services.

We are a South African consultancy and comply with the Protection of Personal Information Act (POPIA). We encourage you to read this policy carefully. If you have any questions, you can contact us at any time.

2. Who We Are

Social Horde Agency South Africa Email: [your email address] Information Officer: [name]

We are a strategy, brand, growth, creative, analytics, and automation consultancy helping South African businesses grow.

3. What Information We Collect

We may collect the following information from you:

Information you give us directly: Your name, email address, phone number, company name, and any details you share through our contact forms, consultation bookings, emails, or proposals.

Information we collect automatically: When you visit our website, we may collect your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. This helps us understand how people use our site and improve it.

Information from third parties: If you engage with us through social media platforms, Google, or other advertising channels, we may receive information about your interactions with those platforms in line with their privacy policies.

4. How We Collect Your Information

We collect information when you:

• Fill in a contact or enquiry form on our website

• Send us an email or message

• Book a consultation with us

• Sign up for our services

• Interact with our website through cookies and similar technologies

• Engage with us on social media platforms

5. Why We Collect Your Information

We collect your information for these purposes:

• To respond to your enquiries and provide the services you ask for

• To develop strategy, brand, growth, creative, analytics, and automation solutions for your business

• To communicate with you about your projects, proposals, and our relationship

• To improve our website and services based on how visitors use them

• To send relevant information about our services, if you have given us permission to do so

• To comply with legal and regulatory obligations

6. Legal Basis for Processing (POPIA)

Under POPIA, we process your personal information based on one or more of these lawful grounds:

• You have given us consent

• Processing is necessary to perform a contract with you

• Processing is necessary for our legitimate business interests

• Processing is necessary to comply with a legal obligation

7. How We Store and Protect Your Information

We take the protection of your personal information seriously. We implement appropriate technical and organisational measures to keep your data secure, including:

• Secure servers and encrypted connections

• Limited access to personal information on a need-to-know basis

• Regular reviews of our data collection and storage practices

We will retain your personal information only for as long as necessary to fulfil the purposes it was collected for, or as required by law.

8. Who We Share Your Information With

We do not sell your personal information to anyone.

We may share your information with trusted third-party service providers who help us deliver our services, including:

• Website hosting and analytics providers

• Email and communication platforms

• CRM and project management tools

• Social media and advertising platforms

These third parties are bound by confidentiality agreements and may not use your information for any purpose other than what we have instructed.

We may also disclose your information if required to do so by law or to protect our legal rights.

9. Cookies

Our website may use cookies and similar tracking technologies. Cookies are small text files stored on your device that help us understand how you use our site.

We use cookies for:

• Essential website functionality

• Analytics to understand visitor behaviour and improve our site

• Marketing and advertising purposes, where applicable

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect how our website functions.

10. Your Rights Under POPIA

You have the following rights regarding your personal information:

• Right to access — You can request a copy of the personal information we hold about you

• Right to correction — You can ask us to update or correct inaccurate information

• Right to deletion — You can request that we delete your personal information, subject to legal requirements

• Right to object — You can object to the processing of your personal information for certain purposes

• Right to restrict processing — You can ask us to limit how we use your information

• Right to data portability — You can request a copy of your information in a structured, machine-readable format

To exercise any of these rights, please contact our Information Officer at [email address]. We will respond to your request within the timeframes required by POPIA.

11. Childrens Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete it.

12. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or external resources. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with your information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the Last updated date at the top of this page and may notify you through our website or via email.

We encourage you to review this policy periodically.

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14. Complaints

If you believe we have not handled your personal information in accordance with POPIA, you have the right to lodge a complaint with the Information Regulator of South Africa:

Information Regulator (South Africa) Website: www.justice.gov.za/inforeg Email: inforeg@justice.gov.za Tel: 012 406 4818

We ask that you contact us first to give us an opportunity to resolve your concern.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Social Horde Agency Email: [your email address] Information Officer: [name] Phone: [your phone number]

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